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Channel: Everyone Has a Story | Consumer Financial Protection Bureau
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Higinio: Credit card errors

“Yo gasté más de tres años tratando de arreglar mi problema con el crédito hasta que contacte al CFPB, que ya a los 30 días me dieron una repuesta y empezaron a ayudarme.” “I spent more than three...

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Captain Jamison: Trouble with mortgage lenders

“He applied for a short sale and was denied over and over again for nine months. He came to me, I reached out to the CFPB and after reaching out in about two weeks the bank responded and said the short...

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Venida: Credit Reporting

“Now that I have received the help from CFPB to help resolve this issue I feel as if I can go along with my life enjoying my grandchildren … and not worry about the law coming after me or looking over...

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William: Paying debts you don’t owe

Debt collectors requested that William pay $8000 for a debt he never owed, ruining his credit in the process. William took charge by submitting a complaint.

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Leah: Repaying student loans

“I wasn’t informed when I was taking out my student loans… now students have the CFPB website to know in advance and be informed of what to expect when they graduate.”

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Harry and Ari: Struggling with an auto loan

“The fact that the CFPB took action in the name of servicemembers across the country, it shows us that someone’s in our corner. As a soldier you think that you have to fight, but you can’t always...

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Navid: Losing $12,000 to a mortgage lender

“It is wonderful to know there are organizations within the government where their job is to keep the checks and balances and make sure that ordinary people are not going to get abused by these big...

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Jorge: Credit reporting errors

More than ten years after filing for bankruptcy, Jorge found that the bankruptcy was still showing up on his credit report. After getting nowhere with the credit reporting agency, Jorge reached out to...

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Dani: Struggling to repay student debt

“I contacted the CFPB because I really needed someone else on my side. There’s nothing that I was doing with this private student loan servicer that was changing anything, and I was stuck in a position...

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Debbie: Excessive Contact

Debbie told us that she was frustrated by the amount of calls she received about a debt she didn’t understand.

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Venida: Credit Reporting

After finding a $7,000 charge on her credit report, Venida took action and submitted a complaint.

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Harry and Ari: Struggling with an Auto Loan

Harry spoke up when he noticed his son struggling with a car loan; he ended up helping thousands of servicemembers.

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Navid: Applying for a Mortgage Can Be Complicated

After losing $12,000 applying for a mortgage for a new home, Navid learned he could submit a complaint to the CFPB from an unlikely source.

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Bernadette: Unwanted Contact

Bernadette told us that a collection agency left her a message at work. Shortly thereafter, she says the collection agency contacted her dad, sisters, and a friend.

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William: Not My Debt

William told us that debt collectors requested that he pay $8,000 for a debt he never owed, ruining his credit in the process.

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Higinio: Credit Card Errors

After closing a credit card, Higinio was continually charged for debts he had already paid. Three years and hundreds of dollars later he decided to take action.

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Leah: Repaying Student Loans

Leah was struggling to keep up with her student loan debt, until she learned that she had options with the “Paying for College” repayment tool.

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Jorge: Credit Reporting Errors

More than ten years after filing for bankruptcy, Jorge found that the bankruptcy was still showing up on his credit report. After getting nowhere with the credit reporting agency, Jorge reached out to...

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Captain Jamison: Trouble with Mortgage Lenders

When a servicemember couldn’t get anywhere with his mortgage lender, Captain Jamison helped him submit a complaint.

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Dani: Struggling to Repay Student Debt

Dani was struggling to make ends meet and manage her student loan repayments, until she contacted the CFPB.

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